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2023年10月26日15:00起原麥當勞歡樂送會員帳號將無法再登入，需重新註冊升級成為全新麥當勞APP全球版會員帳號方可繼續點餐。使用原歡樂送帳號進行註冊即可保留您過往於歡樂送訂餐平台之重要資訊（地址庫、我的最愛、訂餐歷史紀錄以及信用卡綁定資料等）若使用不同於歡樂送帳號進行註冊，則無法為您保留過往於歡樂送訂餐平台之重要資訊，需麻煩您重新輸入訂餐重要資訊。
您可透過以下說明了解如何完成帳號設置來成為全新麥當勞APP全球版會員，於歡樂送網路訂餐並登入會員帳號，消費即可同步累積M Point並享有不定期會員專屬活動。
您曾註冊過歡樂送會員帳號，但尚未下載全新麥當勞APP全球版，亦尚未重新註冊升級成為全新麥當勞APP全球版會員 您曾註冊過的歡樂送會員帳號（例: [email protected]）於2023/10/26 15:00起將無法再登入，須重新註冊，完成升級成為全新麥當勞APP全球版會員，方可繼續點餐。 建議您可前往歡樂送訂餐平台，點選<立即註冊>，並使用您原註冊之歡樂送帳號（例: [email protected]）再次重新註冊，升級您的會員身份成為全新麥當勞APP全球版會員，即可保留您過往於歡樂送訂餐平台之重要資訊（地址庫、我的最愛、訂餐歷史紀錄以及信用卡綁定資料等）。 未來您也可以使用此帳號（例: [email protected]）登入全新麥當勞APP全球版，享受全面會員權益及訂購歡樂送。
您曾註冊過歡樂送會員帳號，也已下載麥當勞APP並已註冊成為麥當勞APP會員 若您於雙平台註冊帳號相同（例：同為[email protected]），則您可使用此帳號登入所有麥當勞數位平台，系統將可保留您過往於歡樂送訂餐平台之重要資訊（地址庫、我的最愛、訂餐歷史紀錄以及信用卡綁定資料等）。 若您於雙平台註冊帳號不同（例：原歡樂送會員帳號為[email protected]，但您於麥當勞APP註冊帳號為[email protected]），則建議您未來直接使用麥當勞APP會員帳號（[email protected]）登入，但系統將識別您為歡樂送平台之新會員，故無法為您保留過往於歡樂送訂餐平台之重要資訊，需麻煩您重新輸入訂餐重要資訊（地址庫、我的最愛、訂餐歷史紀錄以及信用卡綁定資料等）。
您已下載麥當勞APP，並已完成註冊成為麥當勞APP會員，但未曾於歡樂送平台註冊或訂餐 現在您可使用麥當勞APP會員帳號，登入以下麥當勞數位平台：歡樂送網路訂餐網站、歡樂送APP及麥當勞APP來訂購歡樂送。
您尚未成為麥當勞APP會員，也未曾於歡樂送平台註冊或訂餐 建議立即先下載麥當勞APP並註冊成為麥當勞APP會員，以享受全新會員體驗與會員獎勵制度。
若您希望加速點購歡樂送 您可使用免註冊訂餐功能，但支付方式將由系統自動為您指定，且不接受麥當勞禮券，亦無法讓您於歡樂送的消費享累積M Point。 但若您想自行選擇支付方式或希望歡樂送消費可累積M Point，建議您註冊成為麥當勞APP會員登入後再訂餐，並享受全新會員體驗與會員獎勵制度。
透過歡樂送網站/歡樂送APP訂外送均可累積M Point，單筆消費金額每1元可獲贈1個M Point（20元可獲贈20個 M Point…以此類推）， 並可於全新麥當勞APP全球版使用M Point兌換回饋券後至麥當勞餐廳掃描兌換使用。
您可下載全新麥當勞APP全球版，消費獲贈之M Point會在當筆消費時間24小時內由系統派送至會員帳號中（網路斷線等特殊因素除外）並可在全新麥當勞APP全球版中的會員紀錄查詢。所有資料均以麥當勞系統最終紀錄為準。
消費獲贈之M Point會在當筆消費時間24小時內由系統派送至會員帳號中（網路斷線等特殊因素除外）並可在全新麥當勞APP全球版中的會員紀錄查詢。所有資料均以麥當勞系統最終紀錄為準。
歡樂送訂餐網站/歡樂送APP無回饋券兌換功能，故無法使用M Point點數兌換，歡迎您前往全新麥當勞APP全球版兌換回饋券後至麥當勞餐廳掃描兌換使用。
您可以使用免註冊訂餐功能，但支付方式將由系統自動為您指定，且不接受麥當勞禮券，亦無法讓您於歡樂送的消費享累積M Point。但若您想自行選擇支付方式或希望歡樂送消費可累積M Point，建議您註冊成為全新麥當勞APP全球版會員登入後再訂餐。
請前往歡樂送網站，登入後選取「我的帳戶-帳戶設定」，您可於此處修改您的帳號資料。
抱歉，目前無法提供此功能．若您希望未來使用您新的電子郵件登入歡樂送，請以新電子郵件申請全新麥當勞APP全球版帳號。
基於個資安全維護，麥當勞客戶服務專線將無法操作您的帳號資訊。
您的帳戶啟用認證碼已寄送到您原先註冊選定的寄送方式(電子信箱/簡訊)內，若您仍無法收到，請再次按「重新送出啟用認證碼」，我們將再次寄送，如您是使用電子信箱方式寄送而且沒有收到信件，也請您同步檢查「信箱垃圾郵件」內是否有此信件並將信件設定為非垃圾郵件。
您可在「我的帳戶」中「地址資料庫」新增/修改地址，或當您開始網路訂餐時，按「增加一個新地址」的按鍵即可。
於歡樂送訂餐首頁右側點擊「忘記密碼」。
輸入您註冊過的電子郵件，並且填上驗證碼，點擊「提交」。
密碼重置的驗證郵件將寄送至您所註冊的電子郵件信箱。
提醒您，忘記密碼程序如有操作兩次以上，請使用最後一封郵件中密碼重置連結。
前往自己的電子郵件，打開驗證電子郵件並點擊信中連結，即可完成重置密碼。
重置密碼頁
請重複輸入新密碼兩次以完成重置程序(密碼必須至少包含 8 個字元：至少一個數字、一個小寫英文字母 和一個大寫英文字母)，點選「重設密碼」。
密碼成功重置
提醒您，此密碼將會同步重置您於所有麥當勞數位平台的密碼。
出現密碼成功重置的訊息，重新輸入電子郵件帳號及密碼即可繼續訂餐！
上午 10:15-10:30 為餐點供應轉換時間，實際可供應之產品內容，以歡樂送網站上之開放點餐內容為準。
歡樂送不限金額皆可外送。
歡樂送之優惠產品以歡樂送價目表為主。
為提供方便貼心的服務，每次酌收外送費NT$39。
請於主選單上，按「預約訂餐」，並選取您要的送達時間及地址，請於送達時間至少2小時至7天前預約訂餐，從產品菜單中選擇您欲購買的餐點，點餐完成後，請按「結帳」鍵。
請於主選單中，按「追蹤訂單」或輸入您的訂單編號即可看到你指定的訂單(當您完成付款流程後，系統會將訂餐確認單傳送至您的電子信箱，確認單上將可看到您的訂單編號。
使用「免註冊訂餐服務」之使用者，如果您有提供電子信箱，訂餐確認單將會傳送至您的信箱之中。
網路訂餐金額若超過30,000元以上，則屬於大量餐點的訂購，將無法使用網路訂餐服務，請改致電歡樂送專線(02)40-666-888，進行訂餐。網路訂餐金額若為3,000元以上僅接受以線上刷卡方式支付。
因天氣及不可預測之情況，將依您所處區域餐廳的執行狀況，設定實際取餐與送達時間。此外，歡樂送服務可能因氣候、不可抗力等原因而中斷或延時。
可能的原因及解決方法如下： 您的外送地址不在外送範圍內，所以無法服務。 您可致電到麥當勞顧客服務專線0800-211-321 (手機請改撥02-8066-1056)協助您再次查詢。
依據餐廳營業時段，部分餐廳無法24hr提供外送服務，歡樂送網路訂餐相關諮詢，請洽歡樂送專線 (02)40-666-888，若為其他問題，請以市話致電客戶服務專線 0800-211-321或以手機撥02-8066-1056。
可能的原因及解決方法如下： 請將已開啟過但目前不使用的網站、APP軟體關閉，再進入點餐畫面即可。 手機中的應用系統正在進行自動更新，請於更新完成後，再進入點餐畫面即可。 所在地的網路不穩定，請檢視或調整網路環境。
您可致電到40-666-888(手機加02)進行取消訂餐，如要更改網路訂單內容，需請您先進線取消訂單後，請再次重新下單以免影響你的會員累點。
為了更盡速送達餐點，麥當勞歡樂送可能會委由第三方代送服務(pandago / Uber Direct)為您送達，麥當勞將盡力為您把關餐點品質。
提醒您，目前歡樂送專線僅於基隆市、台北市、新北市、桃園縣市、新竹縣市、苗栗市、台中市、彰化縣市、南投縣、嘉義市、台南市、高雄市、屏東市、台東市、花蓮市、宜蘭縣市之部分區域限區服務，因此在上述縣市之部分區域的市話可以撥打，其他縣市是撥不通的。
若您的發話地址是在上述縣市內，仍然撥不通的話，可能是您的電話無法撥通406開頭的電話號碼，所以要請您改用手機撥打歡樂送專線，同時再提醒您，若您所處位置為苗栗及台東地區或使用手機撥打歡樂送專線，記得最前面要先撥02，完整的號碼是02-40-666-888。
歡樂送訂餐電話按照一般市內電話費率計算，若以行動電話撥打，則以各家行動業者實際訂定之費率為基準。
透過電話訂餐服務訂購的產品貨款，應於交貨時用新台幣現金或麥當勞禮券付款，電話訂餐服務不適用消費獲贈M Point。 透過網路訂餐服務，您可使用系統所支援之支付方式線上付款，或使用新台幣現金於交貨時付款；麥當勞點點卡不適用。 信用卡接受VISA、MasterCard、 JCB與American Express ，簽帳金融卡僅接受麥當勞信用卡小額支付參加機構之簽帳金融卡。參加機構名單請參考： https://www.mcdonalds.com/tw/zh-tw/digital/payment/credit-card.html
In line with the McDonald’s Loyalty Program, starting from October 26, 2023, at 3:00 PM, existing McDonald's McDelivery member accounts will no longer be accessible. To continue placing orders, you must re-register and upgrade to a McDonald's APP membership account.
By registering with your existing McDelivery account email, you can retain your important information from the McDelivery, such as your address book, favorites, order history, and credit card details.
If you register with a different account email than your McDelivery account, we will not be able to retain your important information from the McDelivery, and you will need to re-enter your ordering details.
Registering for McDonald's APP account, please refer to the following instructions:
You have previously registered for a McDelivery account, but you have not yet downloaded the McDonald's APP, nor have you re-registered to upgrade to a McDonald's APP membership account. Your previously registered McDelivery membership account (e.g., [email protected]) will no longer be accessible starting from 3:00 PM on October 26, 2023. You will need to re-register and complete the upgrade to become a McDonald's APP membership account in order to continue placing orders. We recommend that you visit the McDelivery ordering platform, click on "Register Now", and use your original McDelivery membership account (e.g., [email protected]) to re-register and upgrade your membership to become a McDonald's APP membership account. This will allow you to retain important information from your past use of the McDelivery ordering platform, such as your address book, favorites, order history, and credit card binding data, among other things. In the future, you can also use this account (e.g., [email protected]) to log in to the McDonald's APP and enjoy full member privileges and place McDelivery orders.
You have previously registered as a McDelivery membership account and have also downloaded the McDonald's APP, registering as a McDonald's APP membership account. If your account on both platforms is the same (e.g., both are [email protected]), you can use this account to log in to all McDonald's digital platforms. The system will preserve your important information from your past use of the McDelivery ordering platform, including your address book, favorites, order history, and credit card data. If your account on both platforms is different (e.g., your original McDelivery membership account is [email protected], but your McDonald's APP registered account is [email protected]), we recommend that you use your McDonald's APP membership account ([email protected]) to log in in the future. However, the system will identify you as a new member on the McDelivery platform, so it won't be able to retain your past information. You'll need to enter your ordering information again (address book, favorites, order history, and credit card data, etc.).
You have already downloaded the McDonald's APP and completed registration as a McDonald's APP membership account, but you have not previously registered or placed orders on the McDelivery platform. Now you can use your McDonald's APP membership account to log in to the following McDonald's digital platforms: McDelivery online ordering website, McDelivery APP, and McDonald's APP to place McDelivery orders.
You have not yet become a McDonald's APP membership account and have not previously registered or placed orders on the McDelivery platform. We recommend you download the McDonald's APP and registering as a McDonald's APP membership account to enjoy a brand new member experience and member reward system.
If you wish to expedite your McDelivery order: You can use the guest checkout feature, but the payment type will be automatically designated by system, McDonald's® Gift Certificates will not be accepted, nor does it allow you to accumulate M Points for your McDelivery purchases. However, if you want to choose your payment method yourself or wish for your McDelivery purchases to accumulate M Point, we recommend registering as a McDonald's APP membership account and placing your order after logging in to enjoy a new member experience and member reward system.
When you use the same account user name and password to log in to McDelivery Sevice to order, each NT$1 of spend may earn 1 M Point (i.e. NT$20 will earn 20 M Point, and so on). You can then use these M Point to redeem rewards in the McDonald's APP and the reward items can only be redeemed at the restaurant counter, Self-Order Kiosk or Drive Thru, and are not applicable for McDelivery service.
You have to download McDonald's APP and log in with your McDonald's APP account, and you can check your M Point in the membership records of McDonald's APP.
The system will distribute M Point earned into your membership account within 24 hours after transaction (excluding special factors such as network disconnection), which can be found under the membership records in the McDonald's APP. All transaction records are subject to final records in the McDonald's system.
The McDelivery website and app do not have the feature for redeeming rewards, so you cannot use M Point for redemption there.
You can use M Point to redeem rewards in the McDonald's APP and the reward items can only be redeemed at the restaurant counter, Self-Order Kiosk or Drive Thru, and are not applicable for McDelivery service.
You can use the guest checkout feature, but the payment type will be automatically designated by system, McDonald's® Gift Certificates will not be accepted, nor does it allow you to accumulate M Points for your McDelivery purchases. However, if you want to choose your payment method yourself or wish for your McDelivery purchases to accumulate M Point, we recommend registering as a McDonald's APP membership account and placing your order after logging in to enjoy a new member experience and member reward system.
Please go to the McDelivery website, log in and select "My Account - Account Settings". You can modify your account information there.
Sorry, we do not provide the service currently. Please apply for a new account by using a new e-mail address to begin the online ordering.
To protect personal information, the McDonald's Customer Service cannot access to your account information.
Your account activation code has been sent to the e-mail address or mobile phone number you provided earlier. If you do not receive it, please click re-sent button.
At the same time, please check your junk mailbox to check if it is there.
您可在「我的帳戶」中「地址資料庫」新增/修改地址，或當您開始網路訂餐時，按「增加一個新地址」的按鍵即可。
Go to the McDelivery homepage and click on "Forgot Password" on the right side.
Enter the email address you used during registration, input the verification code, and click "Submit."
A new password will be sent to the email address you used during registration. Please note that if you perform the password reset procedure more than twice, use the link provided in the last email to modify your password.
Check your email for the message and click on the link to access the password reset page.
On the password reset page, please enter the new password twice to complete the reset process. The password should be 6 to 12 characters long and include at least one number, one lowercase letter, and one uppercase letter. Finally, click "Submit."
When you see the message confirming a successful password reset, you can use your email and new password to continue placing orders.
Please note that this password will simultaneously reset your passwords on all McDonald's digital platforms.
10:15-10:30 a.m. is a transition period. Please call the McDelivery hotline or visit the McDelivery web site for the details of the products provided.
There is no minimum order requirement for McDelivery.
Product which is purchased from McDelivery will be charged according to McDelivery menu, including pricing, products, promotion.
To provide convenient and thoughtful service, we charge a delivery fee of NT$39 for each order.
You can pre-order meals by selecting "Order in advance", choosing your delivery time and address, and then selecting your desired items from the menu before proceeding to checkout. Please make the order at least 2 hours to 7 days in advance of the delivery time.
Press "Track My Order" in the main page and type in your order number (you can see your order number in the order confirmation sent to your e-mail address by the system when you make the payment.)
If you're using guest order, please provide your e-mail if you'd like to receive confirmation e-mail of your order.
Any order with an amount exceeding NT$30,000 is a big order and cannot be processed through web ordering. Please make an order via the telephone ordering service by calling (02)40-666-888.
The actual delivery time may be adjusted due to bad weather or uncontrollable conditions based on the processing of the restaurant in your area.The delivery service may be interrupted or delayed due to bad weather or uncontrollable conditions.
It may be due to the following reasons and potential solutions: In this situation, you can contact McDonald's customer service hotline at 0800-211-321 (or, if using a mobile phone, please dial 02-8066-1056) for further assistance in verifying your address. Your delivery address is outside the delivery service area.
According to the restaurants' open hours, some restaurants cannot provide 24hr delivery service. Any questions about the McDelivery web ordering, please call (02)40-666-888 for inquiries. If you have any other questions, please contact our customer service via land line 0800-211-321; for mobile, please dial 02-8066-1056.
It may be due to the following reasons and potential solutions: Please close any previously opened but unused websites or app software, and then re-enter the ordering screen. Your phone's application system might be performing an automatic update. Please enter the ordering screen after the update is completed. Unstable network in your location; check and adjust your network environment.
If you want to change your online order, you need to call 40-666-888 (for mobile phones, add 02) to cancel the order, and then place your order again to avoid affecting your membership rights.
The reason your order may not be delivered by a McDelivery rider but rather by a third-party delivery service (such as pandago or Uber Direct) is to expedite the delivery process and ensure your food arrives more quickly. McDonald's aims to maintain the quality of your meal while working with these third-party delivery services.
Kindly reminder: The McDelivery hotline, 40-666-888, is currently available only in specific regions within Taiwan, including Keelung, Taipei, New Taipei, Taoyuan, Hsinchu, Miaoli, Taichung, Changhua, Nantou, Chiayi, Tainan, Kaohsiung, Pingtung, Taitung, Hualien, and Yilan. If you are calling from one of these areas, you should be able to connect and vice versa.
If you are in one of the service areas but still can't get through, it might be because your phone is unable to call numbers starting with 406. In such cases, it is recommended to use a mobile phone to dial the McDelivery hotline.
If your location is in Miaoli or Taitung or you are using a mobile phone to dial the McDelivery hotline, make sure you dial 02 at the beginning of the number. The complete number is 02-40-666-888.
The McDelivery service is charged at regular local call rates, and if you call from a mobile phone, the applicable rates set by your mobile service provider apply.
For orders via our call center, only cash payment and McDonald's Certificated will be accepted. Please note that the orders via our call center does not qualify for earning M Point.
Through the online ordering, you can make payments online using the payment supported by the system, or you can pay with cash, McDonald's prepaid card is not applicable.
We accept payment by VISA, MasterCard, JCB card and American Express. Some McDonald's restaurants only accept cash payments. For the bank partners list please check our website: https://www.mcdonalds.com/tw/zh-tw/digital/payment/credit-card.html